Digital channel · AI assistant

Get answers instantly,
on any device.

Our AI chat assistant handles council enquiries around the clock — waste collection, development applications, parking, events and more. Type your question and receive an immediate response, with the option to connect to a council officer when needed.

How to start

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Open the chat widget
Click the chat button in the bottom corner of the demo area below. The assistant will greet you and ask how it can help.
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Type your enquiry
Ask anything you would normally call council about — bin collection days, DA status, parking permits, venue bookings, and more.
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Get an instant response
The AI agent responds immediately. If your enquiry needs a council officer, the conversation is handed over with full context — no need to repeat yourself.

Live demo

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Digital Chat — Canada Bay
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Digital Channel
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