Optus CouncilContact us
Customer Experience 13 48 10
Optus Council
Optus Council · connected services

There’s always a way to get council services sorted.

Ask Amanda about rates, animal registration, bin collection or battery disposal. She can securely guide resident requests — or capture an expression of interest in the experience you’re seeing today.

♻
Bin collectionDays, missed bins and replacements
$
RatesUnderstand your notice and balance
🐾
Pets & animalsRegistration and approvals
⚡
Battery safetySafe disposal and recycling
↗
Express interestExplore this customer experience
Popular services

How can we help?

A polished digital front door for high-value resident journeys — from information and authentication through to service fulfilment.

Pet registration illustration

Pet registration

Find out about annual dog registration, cat approvals and start a service request with Council.

Rates illustration

Rates queries

Securely view the demo rates account, notice balance, due date and explain common rates questions.

Bin collection illustration

Bin collection

Check the demo collection schedule or report a missed, damaged or replacement bin issue.

Battery disposal illustration

Lithium battery disposal

Get safety-first disposal guidance and log a non-emergency Council service request if needed.

For demonstration guests

Could this experience work for your organisation?

Tell Amanda you’re interested. She’ll take you to a dedicated page, capture a few business details in chat and create a HubSpot opportunity for follow-up.

Need help now?

Optus Council's Customer Experience Team can be contacted on 13 48 10. In an emergency involving fire or smoke, call Triple Zero (000).

Request lodged

Council service request

Ticket —

Rates & Utilities Notice

Due 31 Aug 2026
$1,121.00
Quarterly-equivalent demo amount for rates & utilities
Principal place of residenceCategory 1
Prompt payment discount5% if eligible and paid by due date

Property snapshot

Active
Property18 Rivergum Avenue, Kirwan
General wasteFriday · weekly
RecyclingFriday · fortnightly
Registered petMilo · dog
Council contact13 48 10
Next bin service
Friday 21 Aug
Red-lid general waste · put out before 6am.
Pet status
Milo · Registered
Demo registration shown as active for the current period.
Battery reminder
Never bin batteries
Use approved battery recovery or Council guidance.
Quick actions

What would you like to do?

Your rates & utilities

Demo account information for rates and utilities. Optus Council issues Rates & Utilities Notices twice a year; this page uses a quarterly-equivalent amount for a simpler demonstration.

Quarterly-equivalent demo amount$1,121.00

Current notice

Due 31 Aug 2026
General rates$410.00
Water & sewerage utilities$560.00
Waste service$122.00
Other levies$29.00
Total$1,121.00
Demo account figures are simulated. Optus Council issues Rates & Utilities Notices twice yearly. For the demo, $1,121 is used as an approximate quarterly equivalent of Council's published 2026/27 average annual combined rates and utilities amount of $4,484 after the prompt-payment discount. Individual properties vary.

Rate account details

Open
RatepayerLiam Martin
Property18 Rivergum Avenue, Kirwan
Rating categoryCategory 1 · Principal place of residence
Notice cycleFebruary and August
Early payment discount5% where eligible
Customer Experience13 48 10

Need a different Council service?

Keep talking to Amanda. You can move from a rates query into pet registration, bin collection or battery disposal without restarting the conversation.

Explore the experience

Interested in bringing this kind of service experience to your organisation?

Keep chatting with Amanda. She’ll capture the minimum details needed for an Optus follow-up and, once you confirm, create an opportunity in HubSpot.

What happens next
  • Share your name and organisation
  • Provide a work email or contact number
  • Tell us what caught your interest
  • Confirm and submit the expression of interest
Expression of interest received

Thanks — your follow-up request has been created

Reference —
Simple by design

A conversation, not another long form

Amanda captures the details naturally in chat and only creates the HubSpot opportunity after you confirm you want to proceed.

How it works

Connected
1
Tell Amanda you’re interestedThe website moves here while the conversation continues.
2
Share the essentialsName, organisation, contact details and the capability you’d like to explore.
3
Confirm the requestAmanda reads back the key information and asks permission to submit.
4
HubSpot opportunity createdThe returned reference is shown here and in the conversation.
Amanda, Optus Council digital assistant
Hi, I’m Amanda
Optus Council digital assistant
Optus Council
Ask me about rates, pets, bins, battery disposal or expressing interest.
Hi, I'm Amanda — need a hand or want to explore this experience?